Dear Sir I am writing in connection with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road off

Dear Sir

I am writing in connection with the hotel accommodation at the Star Heights Hotel, Cebu City, Philippines, which I booked through your Queen's Road office on 3 January.

I regret to inform you that the information given by your sales assistant, Mr Terence Chan, was completely misleading.

I was particularly concerned that the hotel should be in a quiet location and close to a beach, as we have small children who cannot walk long distances. When I raised this point with Mr Chan, he told me that the hotel was in private gardens and was very close to the beach. I was etremely disappointed, , to find that the hotel was in fact next to a busy motorway and the beach was nearly three miles away.

I also asked Mr Chan whether there was a swimming pool, and he assured me that there was. In fact, he was particularly certain about this point as he claimed to have stayed at the hotel himself the previous year. You might imagine my feelings to find that the swimming pool was in a state of disrepair and, according to the hotel staff, had been in this condition for the past three years.

consequently, we were unable to swim at all during our stay at the hotel, while the constant noise from
the motorway made sleep at nights difficult. In fact, we were eventually forced to find alternative accommodation elsewhere at considerable expense.

In the circumstances, I think that it would be appropriate for you to refund the
cost of the hotel accommodation in full.

I look forward to hearing from you at your earliest convenience.


Yours faithfully,

risk walnott

answer these questions based on the text above!
1. who is mr terence chan?
2. who is the writer of this letter?
3. why does he write this letter?
4. what does he sue?
5. if you were the writer of this letter, what whould you do this situation?